Delete your account
Here is how to delete your Tilbis account and the data linked to it. This page covers the iPhone/iPad app and the Android app (developer: Mehmet Uğur).
Delete from inside the app
- Open Tilbis and go to the Profile tab.
- Tap the gear icon to open Settings.
- Tap the Account row.
- Tap “Delete account” at the bottom and confirm.
The steps are the same on iPhone, iPad and Android. Your account, saved progress and sessions are removed from our server immediately and permanently; this cannot be undone.
If you cannot open the app, ask by email
If you can no longer reach the app (lost phone, app uninstalled and so on), send your deletion request by email:
pix_apps@proton.me- Delete my account — Tilbis
What to include in the email
- The sign-in method you used to create the account (Apple, Google or an email link) and the email address of that sign-in. If you chose “Hide My Email” with Apple, the private relay address Apple gave the app.
- Your platform (iPhone/iPad or Android) and roughly when you created the account.
- Do NOT send passwords, payment details or ID documents; we do not need them. To confirm it is you, we may ask you to reply from the address linked to the account.
We reply to and complete your request within 30 days.
What is deleted
- Your account record: the random user id, your Apple or Google identifier or email address, your display name and avatar choice.
- Your learning-progress snapshot on our server.
- All of your session records: device name, device identifier, sign-in IP address and the session token hash.
- Deleted immediately when you delete in the app; within 30 days at the latest when you ask by email.
What stays
- Progress on your phone: it goes when you uninstall the app or clear its data; deleting your account does not affect it.
- Purchase and subscription records: these are held by Apple or Google Play, not by us. Deleting your account does NOT cancel a subscription; you need to cancel it in the store (links below).
- Anonymous counters (daily totals of screens and purchase steps): they cannot be linked to anyone, so they cannot be deleted.
- Short-lived counters that expire on their own (purchase quota up to 35 days, free chat allowance up to 48 hours): they contain no name or email and are removed when they expire.
- Problem reports are not linked to your account and delete themselves after 7 days.
- Your chat messages are not stored by us in the first place.
- If you signed in with Google on Android, you can additionally remove the app’s access in Google Account → Security → Your connections to third-party apps and services.
Related links
- Privacy Policy
- Manage subscription — App Store · Google Play